Tu Lan Lodge Sales Executive

Scope & detailed responsibilities • Design and implement sales plans to achieve targets, focusing on direct customers. • Develop personal sales channels through social media platforms such as Facebook and Instagram. • Manage and sell through the company's channels, including live chat (Tu Lan Lodge website, Tan Hoa village), fan page, hotline, and OTAs. • Sell Tu Lan Lodge services, such as ATV tours, F&B offerings, and other services, to direct guests and tour participants. • Coordinate with other departments to ensure service quality and enhance the customer experience. • Negotiate with customers regarding the terms of booking contracts and service reservations for individual guests. • Respond to customer inquiries, complaints, and feedback about services. • Follow up and maintain customer relationships before, during, and after booking, resolving any problems or complaints that may arise.

• Excellent writing, editing, and proofreading skills both in Vietnamese and English. • Critical thinking mindset and communication skills. • Ability to work collaboratively in a team environment. • Any degree in Communications, Journalism, English or a related field is a plus. • Active, a passion for travel and adventure is a big plus.